Effective Date: September 25, 2025
SMISS OÜ (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, website, and software development solutions, including those involving artificial intelligence (“AI”) tools.
By using our services or visiting our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, billing information, and other contact details.
- Project Data: Files, documents, source code, or any material shared during a client engagement.
- Usage Data: IP address, browser type, device identifiers, pages visited, and time spent (via analytics tools or cookies).
- Communication Data: Records of emails, messages, and calls exchanged with our team.
- Technical Logs: Information on bugs, crashes, or logs generated during the development process.
2. How We Collect Information
We collect information through:
- Website forms (contact, inquiry, subscription)
- Direct communication (email, chat, phone)
- Project collaboration platforms (e.g., shared repositories or ticketing systems)
- Automated tools (cookies, web beacons, log files)
- Third-party providers (e.g., analytics, payment platforms)
3. How We Use Your Information
We use collected data to:
- Deliver and manage software development services
- Communicate with you about projects, support, or inquiries
- Analyze and improve our website, services, and processes
- Comply with legal obligations and prevent fraud
- (Optional) Enhance our AI tools, only with explicit client consent
We do not sell personal information to third parties.
4. Use of AI Technologies
We employ AI tools to support software development tasks such as code generation, quality checks, and optimization.
We do not use client data to train AI models unless we have received explicit written permission. Any use of AI in client projects is overseen by human professionals to ensure quality and relevance.
Some AI tools may involve third-party APIs. In such cases, we ensure data is processed under strict confidentiality and security agreements.
5. Disclosure of Information
We may share information with:
- Trusted third-party service providers (e.g., hosting, analytics, payment processing)
- Contractors or subcontractors involved in delivering services
- Legal authorities when required by law or legal process
All third parties are required to handle your data in compliance with this Privacy Policy.
6. Data Retention
We retain personal and project data only as long as necessary to fulfill the purposes outlined in this Policy, including:
- During active client engagement
- For 1 months after project completion
- As required for legal, contractual, or audit obligations
You may request early deletion of your data unless restricted by applicable law.
7. Data Security
We implement industry-standard technical and organizational measures to protect your data, including:
- Encrypted storage and transmission
- Access control based on role and need
- Regular audits and vulnerability testing
Despite these efforts, no system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your data
- Correct inaccuracies in your personal information
- Request deletion of your data
- Withdraw consent for certain uses
To exercise these rights, contact us at contact@smissltd.com.
If you are in the EU/EEA or California, additional rights under GDPR or CCPA may apply.
9. International Data Transfers
If you are located outside of Estonia, your data may be transferred to and processed in countries with different data protection standards. We ensure appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and usage
- Improve website functionality and performance
- Enhance user experience
You can control cookie preferences through your browser settings. Some features may not work properly if cookies are disabled.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Significant changes may be communicated via email or through our website.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us:
Company Name: SMISS OÜ
Email: contact@smissltd.com
Phone: +372 (to be provided upon request)
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia
Website: contact@smissltd.com.