Siterian
Making customer and internal support smooth, fast, and frustration-free.
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{What}
Design & Development
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{Industry}
HRTech
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{How long}
2 months
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{Team}
4 members
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{Where}
UK
This app makes handling support tickets a breeze. Users can quickly send in requests, which get sorted and routed to the right team. A simple dashboard keeps everything on track, with real-time updates and notifications. You can add files, leave comments, track progress, and dive into reports when it’s time to measure performance.
Frontend (Mobile):
- Swift (iOS), Kotlin (Android)
Backend:
- Python (FastAPI)
- PostgresSQL (Database)
- Firebase (Push Notifications & Authentication)
Other:
- RESTful API
- AWS (Cloud Hosting)
- GitHub Actions (CI/CD)
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Ticket Submission
Users can quickly log a request or issue with just a few taps.
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Smart Routing
Incoming tickets are automatically assigned to the right team based on category.
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Dashboard Overview
A clean, easy-to-navigate dashboard gives users real-time visibility into their ticket status.
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Real-Time Notifications
Instant updates keep users informed as their ticket moves through the workflow.
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Comment Threads
Communicate within each ticket via threaded comments for seamless team collaboration.
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File Attachments
Upload screenshots, documents, or logs to give context to the issue.
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Status Tracking
Clearly see if a ticket is pending, in progress, resolved, or closed.
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Performance Reports
Admins can pull key metrics to evaluate team efficiency and response time.
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